Returns & Exchanges

At Fiido, we want you to ride with confidence and offer a 30-day return window for all electric bikes and accessories to ensure your complete satisfaction. If you are not satisfied with your purchase, we provide a streamlined process to help you return or exchange your gear.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of delivery with your order number and proof of purchase to begin the return authorization process.

• 2.
  Prepare the Product

  Ensure the e-bike is in its original condition, clean, and packed securely in the original factory packaging to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable courier service to send the package back to our designated regional service center.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit for functionality and condition, your refund will be processed to your original payment method within 7-10 business days.